Refund policy

Return Eligibility

We accept returns within 30 days of delivery if the item is unused, in original packaging, and includes all accessories and tags. Proof of purchase (order number or receipt) is required.

To initiate a return, email us at support@doggyandgears.com with your order number and reason for return. Return shipping is the customer’s responsibility unless the item was defective, damaged, or incorrect.

Non-Returnable Items

  • Final sale or clearance products

  • Personalized or custom-made items

  • Opened grooming supplies or pet treats

  • Gift cards

Exchanges

Need a different size, color, or style? Contact support@doggyandgears.com and, if available, we’ll assist with exchanges once your return arrives.

Refund Process

Once we receive and inspect your return, you will be notified via email. Refunds are processed to the original payment method within 3–7 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@doggyandgears.com with your order number and photos. We’ll arrange a prompt replacement or full refund at no additional cost.